Printable PDF

Mobile Device Instructions 

1. Click on the link found in your confirmation email.
1. The download will start automatically, or you will be asked if you want to “open” or “save” the file. We recommend that you choose to save the file. Please note where you’re saving the file so you know where to find it later.

Desktop Computer Instructions

To download the PDF file on your computer: 

1. Click on the link found in your confirmation email.
1. The download may start automatically, or you may be asked if you want to “open” and/or “save” the file (we recommend that you choose “save”). Or you may have to click the “download” button in the top right corner. 
2. Once you click “save,” you will be able to select where you would like to save the file (e.g., your “documents” folder or a newly created folder).

Interactive PDF

In order to get the best experience with your interactive PDF files, we recommend downloading and opening the interactive PDF file on your device. Downloading your PDF files will allow you to type in the interactive fields and save your notes for future access. Please note: Opening the interactive PDF in your web browser does not allow you to save your notes. 

Mobile Device Instructions 

To download the file on your mobile device: 

1. In your confirmation email, click on the link that has the words “interactive version.” 
1. The download will start automatically, or you will be asked if you want to “open” or “save” the file. We recommend that you choose to save the file. Please note where you’re saving the file so you know where to find it later.
2. You will want to save the file to your device, either on your phone itself or by using cloud storage (iCloud, DropBox, Google Drive, etc.). Please note where you’re saving the file so you know where to find it later.

Desktop Computer Instructions

To download the file on your computer: 

1. In your confirmation email, click on the link that has the words “interactive version” in the url. 
1. The download may start automatically, or you may be asked if you want to “open” and/or “save” the file (we recommend that you choose “save”). Or you may have to click the “download” button in the top right corner. 
2. Insider tip: Be sure to save your progress after adding text or making changes to the PDF; otherwise you will lose your responses to the questions.

Having issues downloading and saving your PDF files? Try one of the troubleshooting tips below. 

For desktop users:

• You may be required to install the free Adobe Acrobat Reader DC program: https://get.adobe.com/reader/. 
• Click the “Download Acrobat Reader” button and then install the program on your computer. 
• Then proceed with downloading your PDF files (Desktop Computer Instructions above).

For mobile users:

• First, you will need to download an application to view the PDF. *Visit the App Store or the Google Play Store on your device to install the free Acrobat Reader app.
• Once you have installed the Acrobat Reader app onto your mobile device, you can proceed to download your PDF files.

To open and read any PDF file on an iPhone:

• Launch the Acrobat Reader app.
• On the bottom menu bar, select “Files.”
• Locate the file on your iPhone and select it.
• You can now scroll through and read your PDF.

To open and read any PDF file on Android:

• Launch the Acrobat Reader app.
• On the bottom menu bar, select “Files.”
• Locate your PDF file on your Android and select it.
• After installation, you can open your documents directly from the Home screen anytime you launch Acrobat Reader.

Digital Access

You are purchasing a single-user license that includes downloading and printing. If you have questions or difficulty downloading, please contact our team.

Access to digital products may be terminated at any time without notice. Download digital products upon purchase in order to retain access. The maximum number of downloads may be restricted. 

If your product arrived defective or damaged, you are missing an item, or you received an incorrect shipment, Proverbs 31 Ministries will make it right for you within 60 days of when your order was placed.  We do not offer exchanges but we will gladly ship a replacement for you or issue a refund.

Please fill out the contact form and state what was wrong with your order. We will contact you within 1-2 business days with a solution.

RETURNS

Non-Returnable/Non-Refundable Items:

• Opened DVD’s, or Leader Kits
• Digital products 
• Worn/used apparel
• Bulk Orders

You may return any item(s) that arrived damaged.  We will refund the full cost of the merchandise and original shipping charges.  

Items that are returned within 60 days of when the order was placed due to ordering error or if you were not satisfied/changed your mind with the item, a refund will be issued minus the shipping charges.  

REFUNDS:

If you never received your item that has shipped and the delivery time has been more than our standard shipping times (5-8 business days for domestic orders) or your selected expedited shipping time and you request to cancel that order, we can cancel your order and issue you a full refund.

If you are returning an item to us and a refund is owed to you, once our fulfillment center processes the return, we will issue a partial or full refund depending on the reason for the return.

SHIPPING INFORMATION

All orders will be shipped from our fulfillment center within 1 business day from the time the order is placed. We do not ship on Saturday or Sunday(except for the weekend after Thanksgiving). Expedited and next day shipping orders will be processed the same day if received by 11:00 am EST.  If received after that time the order will ship next business day.

Please note: Once orders leave our fulfillment center and are in the possession of the carrier, we are not responsible for any shipping delays; therefore, we cannot refund any shipping charges paid. 

Canceling/Modifying an Order:

Due to the quick processing time at our fulfillment center, we are unable to cancel or modify an order after it has been placed.  This applies to domestic and international orders. 

Lost in Transit:

We know that on occasion, a package can be lost in transit or undeliverable. If your package still has not arrived within our shipping guidelines timeframe (5-8 business days for standard shipping or selected expedited shipping), we will gladly reship your item at no cost with a verified shipping address.

If after the 2nd shipment, your order still has not arrived and you still wish to receive your items, the 3rd reshipment will be at the customer expense and a new shipping address will be required.

International Shipping:

International customers are responsible for any taxes, duties or brokerage fees on customer orders. Contact your customs office in regards to duties, customs, taxes, etc. Shipping times vary depending on the country. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. Proverbs 31 Ministries is not responsible for any delivery delays caused by Customs. 

To avoid a delay in receiving your order from customs, we strongly suggest:

• Providing a phone number where you can be reached by customs when your product arrives, if needed. 
• Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.

We do not reship orders or refund original shipping charges for goods that are refused for delivery/not picked up at customs or orders that were returned to us due to customer ordering error (e.g. invalid address).

International shipping rates:

International shipping rates, calculated during checkout, take a number of factors into account, including service level (standard/express), number of items purchased, item weight, and the destination location/region. 

SHIPPING HOLIDAY CLOSINGS

No orders will be shipped on these days but they will process and ship the following business day.