If your product arrived defective or damaged, you are missing an item, or you received an incorrect shipment, Proverbs 31 Ministries will make it right for you within 60 days of when your order was placed. We do not offer exchanges but we will gladly ship a replacement for you or issue a refund.
Please fill out the contact form and state what was wrong with your order. We will contact you within 1-2 business days with a solution.
- Opened DVD’s, or Leader Kits
- Digital products
- Worn/used apparel
- Bulk Orders
You may return any item(s) that arrived damaged. We will refund the full cost of the merchandise and original shipping charges.
Items that are returned within 60 days of when the order was placed due to ordering error or if you were not satisfied/changed your mind with the item, a refund will be issued minus the shipping charges.
If you never received your item that has shipped and the delivery time has been more than our standard shipping times (5-8 business days for domestic orders) or your selected expedited shipping time and you request to cancel that order, we can cancel your order and issue you a full refund.
If you are returning an item to us and a refund is owed to you, once our fulfillment center processes the return, we will issue a partial or full refund depending on the reason for the return.